Contact Us

This page explains how to contact the team behind Betting Not On Gamstop, what we can help with, and where to go instead if your question is about a bookmaker account, a payout or your wellbeing. We are an independent information site, not a betting operator, so we cannot see or change anything on your betting account.

What we can help with

Get in touch if your question is about the content on thefollettsatbeer.co.uk. The most useful messages fall into these groups:

• Corrections: a bonus term, payment method or licence detail that looks out of date or wrong. Please say which page and which statement, and include a source if you have one.
• Questions about our reviews: how a site was assessed, or why it appears where it does. Our About Us page explains who we are and how we work.
• Feedback: topics you would like covered, or sections that were unclear.
• Business and partnership enquiries: we may earn commission from some operators we list, but commission does not buy a higher position or change an editorial rating.

What we cannot do

We cannot resolve problems with a bookmaker. That includes delayed withdrawals, closed accounts, voided bets, bonus disputes and identity checks. We have no access to operator systems and cannot pass messages on your behalf, so contacting us will not speed a case up.

We also do not give personal betting advice, tips on what to stake, or guarantees about any site. Nothing we publish should be read as a promise of winnings or safe play.

Before you write: checks that often solve the problem

1. Re-read the bonus terms for the offer you used, especially wagering requirements, minimum odds, expiry dates and cashout caps.
2. Check whether the operator has asked for ID or proof of funds. Withdrawals are commonly held until identity verification is finished.
3. Contact the operator's customer support first, and keep screenshots, transaction references and dates.
4. If that fails, use the operator's formal complaints procedure and note any deadlines it gives.
5. Check the licence the operator states in its footer and confirm it with the licensing body. Accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them.

Many sites on our lists hold overseas licences. Those operators are outside the GAMSTOP scheme and, in most cases, outside UK Gambling Commission oversight, so the usual UK complaint routes may not apply. Read the Terms and Conditions of this site for how we treat our content, and the operator's own terms for how it treats you.

What to include in your message

• The page address or title you are writing about
• The exact wording you think is wrong, and what you believe is correct
• The date you saw the information, since offers change often
• A link or document that supports it, where possible

Please do not send passwords, full card numbers or identity documents. We will never ask for them. Our facts were last checked on 1 October 2026, and we correct verified errors as soon as we can. We cannot promise a reply time.

If gambling is causing you harm

If betting is affecting your finances, relationships or mood, speak to someone now rather than waiting. Betting should never be treated as a way to earn money or solve debt.

• National Gambling Helpline (GamCare): 0808 8020 133, free and confidential
• GamCare: information, chat and counselling through its website
• GAMSTOP: free self-exclusion from UK-licensed gambling sites, for set periods of six months, one year or five years
• Blocking software: tools that block gambling sites and apps on your devices, which can sit alongside GAMSTOP

Our Responsible Gambling page covers deposit and loss limits, self-exclusion and how to spot warning signs. If you want to see how we cover casino-style products, visit our non GamStop casinos guide.

You must be 18 or over to gamble in Great Britain. Gambling carries risk, so only stake money you can afford to lose.